for Wayo – Business Unit of PP Path Provider
Owner: Mina Massoudy, Goebenstrasse 10, 50672 Cologne, Germany
Phone: +49 172 8558045 – Email: info@wayo-ai.com

1. Scope of Application

These Terms and Conditions (“Terms”) apply to all agreements between Wayo, a business unit of PP Path Provider, Goebenstrasse 10, 50672 Cologne, Germany (“Wayo”, “we”, “us”), and consumers or customers (“you”, “Client”) regarding the provision and use of AI-based communication services, automated workflows, integrations, and related digital services.

By placing an order, subscribing to a service, or using our services, you agree to these Terms.

Any deviating terms provided by the Client do not apply unless expressly accepted in writing.

2. Description of Services

Wayo provides digital services including, but not limited to:

• development, configuration and optimization of AI-based WhatsApp agents,

• setup and refinement of automated workflows,

• integration into existing systems (e.g. CRM, communication tools),

• ongoing technical support and maintenance.

Wayo uses a professional CRM and automation platform provided by a third-party service provider (name not disclosed for confidentiality and security reasons).

No technical knowledge is required from the Client.

Specific service details and deliverables are defined in the offer, booking form or onboarding process.

3. Formation of Contract

A contract is formed when:

1. the Client submits an inquiry via contact form, email, or phone, and

2. Wayo confirms the order in writing (usually via email).

If payment is processed through Stripe, the agreement becomes binding once the payment is successfully completed on Stripe’s payment page.

4. Prices and Payment Terms

1. Prices
   All prices are provided in the respective offer or package description.
   Wayo operates under the German “small business regulation”, meaning no VAT is charged.

2. Payment schedule
   Subscription fees are due monthly in advance, charged on the last business day of the preceding month for the upcoming service month.

3. Payment method
   Payments are processed via Stripe or as otherwise agreed.

4. Late payment
   In case of non-payment:

   • 1st reminder: after 10 days – reminder fee: €5.00

   • 2nd reminder: after another 10 days – additional €5.00

If payment is still outstanding, Wayo reserves the right to temporarily suspend access to services until the outstanding amount is settled.

5. Term and Termination

1. Contracts run for an indefinite period unless otherwise agreed.

2. The Client may terminate the contract with 14 days’ notice before the end of the month.

3. Termination must be submitted via email to:
   support@wayo-ai.com

4. After termination, all access to systems, workflows, automations and AI agents will be deactivated.

5. Fees already paid cannot be refunded once the service period has started, unless otherwise required by law.

6. Liability

1. Wayo is liable without limitation for:

   • intentional misconduct,

   • gross negligence,

   • damages resulting from injury to life, body, or health.

2. For simple negligence, liability applies only to breaches of essential contractual obligations (“cardinal obligations”), limited to the typical and foreseeable damages.

3. Wayo is not liable for failures or disruptions caused by third-party providers, including but not limited to hosting providers, CRM platforms, WhatsApp/Meta, Stripe, or external API providers.

4. Wayo is not liable for:

   • lost profits,

   • indirect or consequential damages,

   • loss of data,

   • business interruption.

Some jurisdictions do not allow certain limitations of liability. In such cases, the limitations apply only to the maximum extent permitted by applicable law.

7. Support

Wayo provides support via email and WhatsApp.
Typical response time is within 24 hours on business days.
Support scope depends on the chosen package.

8. Intellectual Property and Usage Rights

1. All systems, AI agents, workflows, templates, scripts and automations created by Wayo remain the exclusive intellectual property of Wayo.

2. Clients receive a non-exclusive, non-transferable, revocable license to use the delivered systems during the active contract period.

3. It is strictly prohibited to:

   • resell, sublicense, or redistribute our systems,

   • modify or copy them for use outside the booked package,

   • replicate automated systems for third parties.

4. Upon termination of the contract, all usage rights expire and access is revoked.

9. Data Protection

Personal data is processed in accordance with our Privacy Policy, available on our website.

The Client is responsible for complying with applicable data protection laws when using Wayo’s services (e.g., obtaining consents from their own end-users if required).

10. Right of Withdrawal

If you are a consumer under applicable law, you may have the right to withdraw from the agreement within 14 days of conclusion of the contract.

Withdrawal Instructions

You may withdraw from the contract within 14 days without giving any reason by notifying us in writing at:

support@wayo-ai.com

Consequences of Withdrawal

• We will refund any payments received within 14 days.

• If you requested services to begin during the withdrawal period, you must pay for the portion of services already provided up to the time of withdrawal.

Some jurisdictions may grant additional consumer rights. Wayo will comply with the applicable mandatory legal requirements.

11. Applicable Law and Jurisdiction

These Terms are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For business clients or where legally permitted, the exclusive place of jurisdiction is Cologne, Germany.

Consumers may retain the jurisdiction rights provided in their country of residence, where mandatory laws require this.

12. Final Provisions

If any provision of these Terms is invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The unenforceable provision will be replaced by the applicable statutory rule or, if allowed, a similar provision reflecting the economic purpose.

Last updated: 29.11.2025
Wayo – PP Path Provider, Goebenstrasse 10, 50674 Cologne, Germany